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Due & Overdue Charges

We've streamlined the billing process to ensure a seamless experience for our users. Here's a breakdown of our billing cycle and account statuses:

Billing Cycle​

We process all account charges on the 5th of each month. The billing calculation is based on the amount due minus any applicable credits. If the resulting balance remains negative and a payment is still outstanding, certain account restrictions may apply.

Account Restrictions​

Frozen Accounts​

In the event of an unpaid balance, we will temporarily freeze your account until the payment is settled. During this time:

  • Modifications to resource allocation are restricted for all environments.
  • Adjustments to the number of containers are not allowed.
  • While apps continue to run, new environments cannot be created.

Disabled Accounts​

If the payment remains unresolved for fifteen days following the billing cycle, the account will be disabled. This entails:

  • All running apps and databases will be stopped.
  • Adding new apps or starting existing ones is not possible.
  • Environments cannot be added or modified in terms of resource allocation.

We recommend promptly addressing any outstanding payments to avoid disruptions to your zCloud services. If you have any questions or need assistance, please don't hesitate to reach out to our support team.